Watch this on-demand recording of AlphaStaffHCM’s webinar, Conflict Resolution Strategies & Difficult Conversations. In this webinar, we will explore conflict resolution strategies and provide practical guidance on engaging in difficult conversations.
Impact of Conflict
We will begin by discussing the impact of conflict on a department or on the business as a whole. We will cover what qualifies as a conflict and how to understand its characteristics, the negative and positive aspects of conflict, indirect costs, and provide insights on the two types of conflict.
5 Approaches Typically Used When Addressing Conflict
We will then discuss different conflict handling styles. We will provide insights on having difficult conversations, how to handle difficult behavior, as well as five conflict management styles you can use when dealing with difficult situations.
When and How to Have Difficult Conversations
In this webinar we will also discuss when to know to have difficult conversations that will lead to conflict resolution and provide tools and strategies on how to have these conversations.
Approaches to Resolving Conflict
Lastly, we will provide insight on different approaches you can use when resolving conflict in your organization.
*Original webinar presented on August 15, 2024, as part of AlphaStaffHCM’s Webinar Series.